Refund policy

Politique de remboursement en français ici.

Return Policy

For a refund, a return request must be made within 48 hours of receipt. Then, you will have 14 days to return the item.

Any requests made after 48 hours of receipt won't be eligible for return. 

We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable. All pieces will be subject to a quality control inspection, and the original packaging must be intact.

If you received a damaged or incorrect item, please email us within 24 hours of receipt. 

All custom orders and special orders placed on mariemas.com are final sale.

Making a return

If you wish to make a return, please email contact@mariemas.com and title the subject of your email “RETURN,” followed by the order number. We will provide a prepaid shipping label and will assist in arranging pick up for all returns.

Refund

Once the return is inspected, the customer will receive a refund to the original form of payment less shipping fees if applicable. 

Making an exchange

If you wish to make an exchange, please email contact@mariemas.com and title the subject of your email “EXCHANGE,” followed by the order number. We are pleased to assist you with your exchange or offer you a gift card with store credit. If you purchased a piece from an outside retailer and would like to initiate an exchange, please contact that retailer directly as we are only able to assist with orders placed directly on mariemas.com.

Please note, return request frequency is kept on record, mariemas.com has the right to refuse a return if excessive return requests are made by the same account or individual.

Other questions?

Our team is here to answer any questions you may have. We are available by phone or whatsapp at +33 7 49 00 59 75 or you may email us at contact@mariemas.com.