For a refund, a return request must be made within 24 hours of receipt. Any requests made after 24 hours of receipt won't be eligible for return.
All custom orders and special orders placed on mariemas.com are final sale. If you received a damaged or incorrect item, please email us within 24 hours of receipt. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable. All pieces will be subject to a quality control inspection, and the original packaging must be intact.
Making a return
If you wish to make a return, please email firstname.lastname@example.org and title the subject of your email “RETURN,” followed by the order number. We will provide a prepaid shipping label and will assist in arranging pick up for all returns.
Once the return is inspected, the customer will receive a refund to the original form of payment less the duties, customs, taxes.
Making an exchange
If you wish to make an exchange, please email email@example.com and title the subject of your email “EXCHANGE,” followed by the order number. We are pleased to assist you with your exchange or offer you a gift card with store credit. If you purchased a piece from an outside retailer and would like to initiate an exchange, please contact that retailer directly as we are only able to assist with orders placed directly on mariemas.com.
Please note, return request frequency is kept on record, mariemas.com has the right to refuse a return if excessive return requests are made by the same account or individual.
Our team is here to answer any questions you may have. We are available by phone or whatsapp at +33 676 41 95 52 or you may email us at firstname.lastname@example.org.